Terms & Conditions & Privacy Policy


Under the Privacy Act, your consent is required for personal information about you to be collected. On your first appointment with ATEM Health you will be asked to complete and sign a registration form.  

The collection of personal information is required to enable us to properly assess your situation, provide appropriate information and advice, and assist you in reaching your goals.

Some information you provide will also be used for administrative purposes and for correspondence with others involved in your health care including doctors, specialists, and other health professionals.

It is our understanding of the Privacy Act and Health Records Act state legislation that you are entitled to access information collected about you and included in your health record, except in some circumstances where it may be legitimately withheld. In such cases you are entitled to an explanation.

If you have any questions in regard to these matters, please do not hesitate to ask.



Information about you is stored securely within our specialist web-based password-protected computer system. Access to this system is only available to authorised members of staff.

Your personal details are kept strictly confidential and are only used for:

  • Administrative purposes

  • Billing purposes, which includes our compliance with the Health Insurance Commission and Medicare

All staff members are bound by and have signed a formal Code of Conduct and Confidentiality Agreement.


Cancellation Policy


We require at least 24 hour’s notice on all cancellation. Any cancellation made within 24 hours will incur a fee of 50% of the original consultation fee.



Privacy Policy


Atem Health is committed to complying with the Privacy Act 1988 and the Australian Privacy Principles 2014 which sets out a number of principles concerning the privacy of individuals.

Area's We Service

Atem Health services all surrounding areas which include Heidelberg, Eaglemont, Bulleen, Ivanhoe, Ivanhoe east, Lower Plenty, Macleod, Montmorency, Rosanna, Viewbank, Watsonia, Watsonia North, Yallambie, Doncaster, Templestowe Lower, Preston, Alphington, Fairfield & all other areas around Victoria that are wanting Clinical Myotherapy.